Our Mission Statement: At Bay Area Overhead we strive to treat each and every customer like family by providing trustworthy diagnoses, straightforward estimates, and high quality workmanship. When a customer calls us, they are trusting us with their money and the security of their home; it is of utmost importance that we preserve that trust. We will do that by maintaining a pressure-free sales environment and offering options to meet the financial needs of our customers.
What does this mean?
In the same way you might call your father or a trusted family member and ask for their advice before making a big decision, we want all our customers to feel that way about calling us.
"Treat each and every customer like family" Family is loyal to each other and shows up when they say they are going to. Family is long suffering and looks for the best in each other. At Bay Area Overhead we hold ourselves to this same standard when it comes to our customers. We show up when we say we will. We go the extra mile. We are understanding of our customers lives and problems they may be facing. We are all humans first and if we remember that we speaking to one another, the world would be a much better place.
"trustworthy diagnoses" When you hire a home service professional to come to your house to look at your garage door, HVAC system, refrigerator etc. it's usually because you don't know how to fix it. We never want you to feel like we are overselling you on something you don't need. Our mission is to be the honest voice in the industry by offering a repair price, when possible, an explanation and multiple options for replacement when necessary. Our job is to give you all the information you need so you can make the best decision based on your individual situation.
"straightforward estimates" Our estimates are detailed and written clearly so you knows exactly what you are getting for the price presented. Our door estimates come with renderings as well so you can clearly visualize the door you are purchasing.
"high quality workmanship" At Bay Area Overhead we take pride in our work. It's not enough that the door works when we leave. It should work as best as it can, be level and neat. We believe we are guests in your home when we are out, and we act accordingly. We invade your space as little as possible and leave your garage exactly the way we found it. We don't leave our garbage and old parts lying around when we're done. We also stand behind all our work by offering various warranties.
When a customer calls us, they are trusting us with their money and the security of their home; it is of utmost importance that we preserve that trust." The garage door is the largest opening to your home. While we strive to be good stewards of your money, we also have an obligation to make sure that your garage door is secure, safe and working properly. Every time we visit your home doesn't need to be an opportunity to sell you a brand new garage door, but it does need to be an opportunity to earn your trust. When you are ready to purchase a brand new door, our mission is to be the only company you trust.
"pressure-free sales environment" Our goal is not to sell the most garage doors. Our goal is to help you fix whatever garage door problem you have. We don't ever want you to feel pushed to make a purchase you aren't sure about. Our goal is to educate you and give you all the information you need to make a decision. Our quotes are good for 2 months to give you ample time to make a decision.