Frequently Asked Questions
Buying & Ordering a Garage Door:
How do I get started with purchasing a new garage door?
Start by contacting us for a free consultation. We’ll discuss your needs, budget, and style preferences. Then, we’ll provide options and a quote.
Do you offer free estimates?
Yes! We provide free, no-obligation estimates for new garage doors. Contact us to schedule an appointment.
Can I customize my garage door?
Yes! Clopay is an industry leader in customizable garage door with a variety of colors, materials, windows, and decorative hardware to match your home’s style.
What garage door brands do you carry?
We are a Clopay authorized garage door dealer.
How long does it take to order and install a garage door?
Once you select a door, standard models typically arrive within 1-2 weeks, while custom doors may take 3-6 weeks. Installation is usually completed in a few hours per door.
Do I have to pay for the door upfront?
Our door installs are done in 3 payments: an initial deposit of 45%, a second payment of 45% before the install is scheduled, and the remaining 10% is due after the installation is completed to your satisfaction.
What forms of payment do you accept?
We accept cash, checks and all major credit cards.
Do you offer financing for new garage doors?
Yes! We partner with Wisetack to offer flexible payment options. Contact us for details. Other customers have gone the route of a personal loan, credit cards or a HELOC.
Installation Process:
What happens on installation day?
Our team will arrive on schedule, remove your old door, install the new one, set up the opener, and test everything to ensure smooth operation. We’ll go over the door with you and answer any questions you have. Then you’ll sign off on the install and pay the remaining balance.
Do I need to prepare anything before installation?
We ask that you clear out any vehicles or large items from the garage to give our installers space to work safely. Typically this is about 10’ back from the garage opening which gives our crew room to stage materials and maneuver ladders. You’ll also need to leave room in the driveway for our work truck to back in. This allows our crew to safely unload your garage door and minimize unnecessary handling damage.
Do I need to be home for the installation?
Someone should be home during the installation. When the install is complete, we need someone over the age of 18 to sign off that the door was installed to your satisfaction and finalize the bill. For longer installs of multiple doors and openers, homeowners can step out for a bit, but should be back home before the technicians are finished.
How long does installation take?
Most installations take 3 to 5 hours, depending on the door size and complexity.
What if I have a low ceiling or an unusual garage setup?
We offer custom track systems and low-clearance solutions for garages with unique layouts.
Do you remove and dispose of my old garage door?
Absolutely! We handle the removal and disposal of your old garage door as part of our service. If you would like to keep your old garage door, you’ll need to let us know before the installation so our crew can take it out carefully and set it aside for you.
Post-Installation & Maintenance:
Do you provide maintenance services after installation?
Yes! We offer routine maintenance, tune-ups, and emergency repairs to keep your garage door in great shape. We recommend having your garage door tuned up annually.
What happens if my new garage door has an issue after installation?
If you experience any issues, just call us! We stand by our work and offer warranty coverage and follow-up service if needed.
How do I know when it's time to replace my garage door?
Signs you may need a new door include frequent breakdowns, sagging sections, excessive noise, or outdated insulation.
Do you offer emergency repair services?
Yes! If you experience a broken spring, malfunctioning opener, or stuck door, we provide 24/7 emergency repairs in your area.
Warranties & Coverage:
What kind of warranty do you offer on new garage doors?
Our garage doors typically come with a manufacturer’s warranty, covering defects and material issues. We’ll provide specific details based on the door you choose. In addition to the manufacturer’s material warranty, Bay Area warranties our labor on the install for a year. We stand by our work and offer follow up service if needed.
What’s covered under the manufacturer’s warranty?
This varies by brand, but warranties often cover sections, hardware, springs, and finish. We’ll go over the details when you purchase.
Are garage door openers covered under warranty?
Yes, garage door openers come with a manufacturer’s warranty, typically ranging from 1 to 5 years, depending on the model.
What should I do if I have a warranty issue?
Simply call us and we can point you in the right direction. The warranty process looks different depending on the brand and model, but we are here to help as much as we can.
Does the warranty cover accidental damage?
Manufacturer warranties typically do not cover accidental damage, weather-related issues, or normal wear and tear. Please see the warranty documents provided during the install for all other non-covered issues.
Customization & Features:
Can I get a garage door with smart technology?
Yes! Many modern openers integrate with Wi-Fi, smartphone apps, and home automation systems for remote control and monitoring.
Can I get a garage door that operates quietly?
Yes! We offer belt-drive openers, insulated doors, and noise-reducing rollers to minimize noise levels.
Do you offer hurricane-rated or impact-resistant garage doors?
Yes! If you live in a high-wind or hurricane-prone area, we offer reinforced doors designed to withstand extreme weather conditions. In this area Windcode doors aren’t required so just let us know if it’s something you’re interested in when we come out to do the estimate.
If you have any other questions, our friendly office staff will be more than happy to answer them for you. Just give us a call. 410.398.2205.
How do I get started with purchasing a new garage door?
Start by contacting us for a free consultation. We’ll discuss your needs, budget, and style preferences. Then, we’ll provide options and a quote.
Do you offer free estimates?
Yes! We provide free, no-obligation estimates for new garage doors. Contact us to schedule an appointment.
Can I customize my garage door?
Yes! Clopay is an industry leader in customizable garage door with a variety of colors, materials, windows, and decorative hardware to match your home’s style.
What garage door brands do you carry?
We are a Clopay authorized garage door dealer.
How long does it take to order and install a garage door?
Once you select a door, standard models typically arrive within 1-2 weeks, while custom doors may take 3-6 weeks. Installation is usually completed in a few hours per door.
Do I have to pay for the door upfront?
Our door installs are done in 3 payments: an initial deposit of 45%, a second payment of 45% before the install is scheduled, and the remaining 10% is due after the installation is completed to your satisfaction.
What forms of payment do you accept?
We accept cash, checks and all major credit cards.
Do you offer financing for new garage doors?
Yes! We partner with Wisetack to offer flexible payment options. Contact us for details. Other customers have gone the route of a personal loan, credit cards or a HELOC.
Installation Process:
What happens on installation day?
Our team will arrive on schedule, remove your old door, install the new one, set up the opener, and test everything to ensure smooth operation. We’ll go over the door with you and answer any questions you have. Then you’ll sign off on the install and pay the remaining balance.
Do I need to prepare anything before installation?
We ask that you clear out any vehicles or large items from the garage to give our installers space to work safely. Typically this is about 10’ back from the garage opening which gives our crew room to stage materials and maneuver ladders. You’ll also need to leave room in the driveway for our work truck to back in. This allows our crew to safely unload your garage door and minimize unnecessary handling damage.
Do I need to be home for the installation?
Someone should be home during the installation. When the install is complete, we need someone over the age of 18 to sign off that the door was installed to your satisfaction and finalize the bill. For longer installs of multiple doors and openers, homeowners can step out for a bit, but should be back home before the technicians are finished.
How long does installation take?
Most installations take 3 to 5 hours, depending on the door size and complexity.
What if I have a low ceiling or an unusual garage setup?
We offer custom track systems and low-clearance solutions for garages with unique layouts.
Do you remove and dispose of my old garage door?
Absolutely! We handle the removal and disposal of your old garage door as part of our service. If you would like to keep your old garage door, you’ll need to let us know before the installation so our crew can take it out carefully and set it aside for you.
Post-Installation & Maintenance:
Do you provide maintenance services after installation?
Yes! We offer routine maintenance, tune-ups, and emergency repairs to keep your garage door in great shape. We recommend having your garage door tuned up annually.
What happens if my new garage door has an issue after installation?
If you experience any issues, just call us! We stand by our work and offer warranty coverage and follow-up service if needed.
How do I know when it's time to replace my garage door?
Signs you may need a new door include frequent breakdowns, sagging sections, excessive noise, or outdated insulation.
Do you offer emergency repair services?
Yes! If you experience a broken spring, malfunctioning opener, or stuck door, we provide 24/7 emergency repairs in your area.
Warranties & Coverage:
What kind of warranty do you offer on new garage doors?
Our garage doors typically come with a manufacturer’s warranty, covering defects and material issues. We’ll provide specific details based on the door you choose. In addition to the manufacturer’s material warranty, Bay Area warranties our labor on the install for a year. We stand by our work and offer follow up service if needed.
What’s covered under the manufacturer’s warranty?
This varies by brand, but warranties often cover sections, hardware, springs, and finish. We’ll go over the details when you purchase.
Are garage door openers covered under warranty?
Yes, garage door openers come with a manufacturer’s warranty, typically ranging from 1 to 5 years, depending on the model.
What should I do if I have a warranty issue?
Simply call us and we can point you in the right direction. The warranty process looks different depending on the brand and model, but we are here to help as much as we can.
Does the warranty cover accidental damage?
Manufacturer warranties typically do not cover accidental damage, weather-related issues, or normal wear and tear. Please see the warranty documents provided during the install for all other non-covered issues.
Customization & Features:
Can I get a garage door with smart technology?
Yes! Many modern openers integrate with Wi-Fi, smartphone apps, and home automation systems for remote control and monitoring.
Can I get a garage door that operates quietly?
Yes! We offer belt-drive openers, insulated doors, and noise-reducing rollers to minimize noise levels.
Do you offer hurricane-rated or impact-resistant garage doors?
Yes! If you live in a high-wind or hurricane-prone area, we offer reinforced doors designed to withstand extreme weather conditions. In this area Windcode doors aren’t required so just let us know if it’s something you’re interested in when we come out to do the estimate.
If you have any other questions, our friendly office staff will be more than happy to answer them for you. Just give us a call. 410.398.2205.
