We recently had the pleasure of working with a lovely couple in Wilmington, DE. They had been in contact with us for about a year before they decided to go ahead and order a new garage door. The old door was a 15'x7' wooden door. It had peeling paint and rotting wood as older wooden doors often do. The homeowner jokingly said she was waiting for the neighbors to throw her out of the neighborhood for her unsightly garage door. :) She came to us with a quote from Home Depot for the same door. We were not only able to match the price, but our price actually came in just below the quote from Home Depot. She was thrilled to be able to work with a small personable, but professional business, someone she could trust to do the job right and stand behind their work. The door was a special order door, but from the time she put down the deposit, it was only 14 days until the new door was installed. Jerome and his brother-in-law removed the old door and installed the new one in four hours. As with all our garage door installs, they added new weatherstripping around the door to ensure a proper seal and finished look. Take a look at the before and after photos! I received this email during the installation process..."The guys are just finishing up and before it slips my mind I want to let you know they did a great job, they were meticulous and the door looks beautiful. I'm so happy with it, wish I did it a year ago. I'm sure my neighbors are delighted as well. When I get to my laptop I will sing the praises of your business on social media." We are so pleased with how the door turned out, and even more pleased that the customer was more than happy with it.
When a customer agrees to do business with you, it doesn't only mean that you were the best price or the greatest deal. It also means that they trust you. They trust you to come to their home and to do a good job. Having someone's trust is never a small thing, and at Bay Area Overhead we want each and every customer to know that we value your trust. And we will do everything in our power to make sure that after each job that trust is not broken but stronger than before.
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Picture this. You pull into your driveway with a car full of groceries. It's pouring rain, you're starving and still have to unload all the groceries and make dinner before you can eat. You press that fancy little button built in the ceiling of your car to open the garage door, and...nothing happens. You press it again, a little harder this time. Still nothing. So you're stuck making several trips from your car to the front door (which is all the way on the other side of the house) in the rain. There are times when a situation like this is unavoidable, but by maintaining your garage door and opener properly you can drastically reduce your chances of being stuck outside your garage in the pouring rain. We have put together an easy checklist for you to do every year. We recommend inspecting your garage door in the fall. That way you'll know it's working properly for the upcoming winter, when having a garage door is the greatest luxury. There's a downloadable version at the bottom of this post, but here's what steps you should take to ensure you get the maximum life out of your door and prevent problems before they arise. 1. Visually inspect each door section. Look at them from inside and outside the garage. Small dents and dings won't really affect the doors performance, but a large crack of dent could cause the door to not function properly. 2. Visually inspect the door springs. Extension springs should be taut. Torsion springs should be unbroken and tightly wound. (Your garage door will have one or the other. Extension springs run parallel with the horizontal tracks near the ceiling. Torsion springs are mounted on a bar above door and are visible only when the door is closed.) 3. Visually check the mounting pad for cracks or splits. This is the wood or other support where the torsion bar is mounted to the front wall. (This is only necessary on a door with a torsion spring system.) 4. Lubricate springs with WD-40, white lithium or any garage door lubricant.This will keep them working smoothly and prevent rusting. Here's a link for the kind we use. It can be purchased at your local Home Depot for less than $7.00. 5. Run the door up and down a few times and look at the alignment. Make sure the door is moving smoothly and the springs are lifting the door evenly from each side. If the door is going up crooked you have a problem. 6. Visually inspect the rollers on each side of the door. They should be moving freely along the track. Lubricate these if necessary. (Only lubricate the metal rollers, don't lubricate the nylon rollers!) 7. Visually inspect all hinges, brackets and hardware. If any hinges or other hardware appears loose, tighten it up. 8. Visually inspect the weather seal at the bottom of the door. If it's dry rotted, cracked or torn, you should replace it to ensure a proper seal when the door is closed. 9. Visually inspect all the cables. Cables are used to lift the door and contain springs. If you see any fraying, you should have the cable replaced. 10. Visually inspect the door track. It should allow the door to move smoothly up and down. If your track is bent or broken, you should have it checked out or replaced. 11. If you garage doesn't have an access door, you should have a manual release handle in case the opener fails. Test this to ensure it is working. 12. If you have a garage door opener, disconnect it by pulling the emergency release. Open the door manually and let go halfway up. If you door does not hold itself midway up, your springs need to be adjusted or replaced. Do not attempt to replace garage door springs, especially torsion springs. They are under a lot of pressure and could cause serious damage, injury or even death if not handled properly. If you have a garage door opener, you'll want to give it a once over as well. 1. Start with the opener bracing, that's the support holding the opener to the ceiling. It'll most likely be angle iron of some sort. Give it a little shake to ensure that it is solid. 2. Run it up and down a few times and just double check that it is working properly. Watch and listen for anything that might be out of the ordinary. 3. Check that the wall control, outside keypad and car remotes work properly and replace batteries if needed. 4. Check and replace light bulbs in the opener if needed. 5. Perform a Non-Contact Reverse Test. With the door all the way up, place an object, like a cardboard box, in between the sensors. Press the button to put the door down. It should reverse and go back up. If it goes all the way down, disconnect the opener and do not use it until it serviced. Having an opener that doesn't comply with today's safety standards is dangerous. 6. Perform a Contact Reverse Test. This time place a piece of wood on the ground under the door, roughly 1.5" inches high. Run the garage door down on the wood. It should go back up after hitting the wood. If it doesn't reverse, disconnect the opener and do not use it until it serviced. Having an opener that doesn't comply with today's safety standards is dangerous. A garage door is the largest moving object in your home and, if not cared for and maintained properly, can cause serious injury. If anything is worn out, bent, broken, or could possibly cause a problem in the near future, you should have it checked out by a professional garage door company. If this whole process sounds a little daunting give us a call at 410.398.2205. At Bay Area Overhead we offer a 30 Point Inspection and Tune Up for $90.00. This tune up includes all the tightening and adjustments, batteries, light bulbs etc. Click here to see a full list of what's included.
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